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Zoho CRM

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Sell smarter, better, faster

4.2Based on 96 reviews

Verified reviews for Zoho CRM

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4.2

96 reviews

  • 5 ★
    51
  • 4 ★
    24
  • 3 ★
    15
  • 2 ★
    4
  • 1 ★
    2
Positive 78%Neutral 16%Negative 6%
Write a Review
K

Kabelo M.Verified reviewer

Business Development Manager, Drakensberg Trading

LinkedIn verified
Retail11-50 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 25 June 2026

Recommend for the price

Been using it a year for our small team. The automation is the best part, the interface takes getting used to.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

It links up with the rest of the Zoho apps we use.

Cons

The interface is a bit cluttered and takes time to learn.

Was this helpful? · 8
K

Katlego C.

Owner, Tygerberg Holdings

Real Estate51-200 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 24 June 2026

Powerful once configured

It fits our process well after some customising. Support has been up and down.

Ease of use
4.0
Customer service
3.0
Value for money
5.0
Pros

It links up with the rest of the Zoho apps we use.

Cons

Support quality varies depending who you get.

Was this helpful? · 7
F

Francois AdamsVerified reviewer

Account Manager, Northgate Group

LinkedIn verified
Marketing and Advertising2-10 employeesIrelandUsed: 6-12 months
3.0
Reviewed on 17 June 2026

Mixed but affordable

It works for tracking deals and it is cheap, I just find it fiddly to get around day to day.

Ease of use
2.0
Customer service
3.0
Value for money
3.0
Functionality
4.0
Pros

It is affordable and the feature list is long for the price.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 19
D

Devon NkosiVerified reviewer

Operations Manager, Bluewater Trading

LinkedIn verified
Consumer Services11-50 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 14 June 2026

Brilliant value for a CRM

Being part of the wider Zoho suite means it plugs into our mail and books without much fuss.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

Nothing so far.

Was this helpful? · 31
K

Keegan B.Verified reviewer

Marketing Manager, Vaal Digital

LinkedIn verified
Real Estate1 employeesUnited KingdomUsed: 1-2 years
3.0
Reviewed on 9 June 2026

Mixed but affordable

The price is great and it can do a lot, but the interface feels dated and it takes real effort to set up.

Ease of use
4.0
Customer service
2.0
Value for money
3.0
Functionality
3.0
Pros

The automation is handy when you get it going.

Cons

Support can be slow and inconsistent.

Was this helpful? · 31
P

Palesa Z.

Account Manager, Northgate Holdings

Professional Training & Coaching1 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 7 June 2026

Good value but clunky

The price is great and it can do a lot, but the interface feels dated and it takes real effort to set up.

Ease of use
4.0
Value for money
4.0
Functionality
3.0
Pros

It is affordable and the feature list is long for the price.

Cons

The interface is busy and not the easiest to learn.

Was this helpful? · 34
R

Refilwe R.

Founder, Marula Labs

Insurance1 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 23 May 2026

Mixed but affordable

It works for tracking deals and it is cheap, I just find it fiddly to get around day to day.

Ease of use
3.0
Customer service
2.0
Value for money
2.0
Functionality
3.0
Pros

The automation is handy when you get it going.

Was this helpful? · 20
R

Refilwe B.

Sales Manager, Marula Trading

Retail501-1000 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 21 May 2026

Fine once you learn it

Plenty of features for the money, though support was slow when we needed it.

Customer service
2.0
Value for money
4.0
Functionality
3.0
Pros

The automation is handy when you get it going.

Cons

Support can be slow and inconsistent.

Was this helpful? · 9
Y

Yolanda G.

Owner, Vaal Holdings

Retail1 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 15 May 2026

Our pipeline is finally organised

We spent a weekend setting up the layouts and fields and now it fits our sales process exactly.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Pros

The workflow automation handles the boring follow up tasks so the reps can focus on selling.

Cons

There is a learning curve to get the customisation set up right.

Was this helpful? · 16
P

Pieter N.Verified reviewer

Business Development Manager, Tygerberg Pty Ltd

LinkedIn verified
Marketing and Advertising2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 14 May 2026

Customised it to fit us perfectly

We tried the big name CRMs and could not justify the cost. Zoho does everything we need for a fraction of the price.

Ease of use
4.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

The value is the standout. You get proper CRM features without the enterprise price tag.

Cons

A few of the nicer features only show up on the higher plans.

Was this helpful? · 8