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QuickBooks Online

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The world's most popular small business accounting software

4.2Based on 300 reviews

Verified reviews for QuickBooks Online

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4.2

300 reviews

  • 5 ★
    166
  • 4 ★
    72
  • 3 ★
    31
  • 2 ★
    14
  • 1 ★
    17
Positive 79%Neutral 11%Negative 10%
Write a Review
Z

Zaid V.

Founder, Drakensberg Holdings

Consumer Services11-50 employeesUnited KingdomUsed: 6-12 months
1.0
Reviewed on 28 June 2026

The worst customer service experience

I have had issue after issue and nothing gets resolved. Getting a straight answer from support is almost impossible.

Ease of use
2.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The bank sync for transactions is okay, and receipt snap works when it wants to.

Cons

You cannot get help until you upgrade the upgrade you already upgraded, and every interaction costs more money.

Was this helpful? · 21
J

Jason K.

Operations Manager

Information Technology and Services1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 28 June 2026

Love the accessibility

A reliable, cloud based accounting system that handles core functions like invoicing, payments and bank reconciliation efficiently. The real time visibility into financials makes day to day work much more manageable.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Honestly not much. It does everything I need and they keep improving it.

Was this helpful? · 11
A

Anika Z.Verified reviewer

Partner

LinkedIn verified
Management Consulting1 employeesCanadaUsed: 1-2 years
4.0
Reviewed on 27 June 2026

Necessary product for the business

It helps us stay organised, track our finances and generate the reports we need, with a bit of a learning curve at the start.

Ease of use
4.0
Customer service
3.0
Value for money
3.0
Functionality
5.0
Pros

The dashboard is functional and intuitive, and I can find most of what I need on the front page.

Cons

The app is not fully in line with the desktop website and some functions are missing.

Was this helpful? · 3
A

Ashwin V.Verified reviewer

Admin Assistant, Karoo & Associates

LinkedIn verified
Automotive51-200 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 24 June 2026

Okay, but not great

The software is fine for everyday bookkeeping, but customer support is inconsistent and some reports are hard to configure.

Ease of use
3.0
Customer service
2.0
Value for money
2.0
Functionality
4.0
Pros

Cloud access from anywhere and the ability to share with an accountant are the strongest points.

Cons

The reports lack the customisation and formatting of the desktop version.

Was this helpful? · 26
L

Lerato Z.

Founder, Zulu Consulting

Consumer Services2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 19 June 2026

Best accounting software for our business

I love QuickBooks and use it every day for the business. I have tried others over the years and always come back to QuickBooks.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Too many prompts when printing. Printing an invoice takes a few more clicks than it should.

Was this helpful? · 10
L

Lindiwe P.Verified reviewer

Admin Assistant, Kalahari & Associates

LinkedIn verified
Logistics and Supply Chain51-200 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 18 June 2026

Seeing the whole picture easily

It makes it easy to manage business finances in one place, from tracking expenses and income to sending invoices and running reports. Being able to log in from anywhere helps me stay on top of things.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

User friendly and easy to use. The financial and operational reporting is robust and used constantly. Invoicing and receiving payments is simple and QuickBooks matches payments automatically.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 0
A

Andrew H.

Bookkeeping Firm Owner

Computer Software11-50 employeesUnited KingdomUsed: 1-2 years
1.0
Reviewed on 17 June 2026

Avoid until support improves

No matter what package we have or how many upgrades we do, we have to pay more to get any help. My time is valuable and every call turns into a sales pitch.

Ease of use
2.0
Customer service
1.0
Value for money
1.0
Functionality
1.0
Pros

The bank sync for transactions is okay, and receipt snap works when it wants to.

Cons

The relentless upselling and advertising clutters the screen and wastes time every single time I log in.

Was this helpful? · 24
C

Charlene J.

President, Cape Services

Automotive51-200 employeesUnited KingdomUsed: 6-12 months
5.0
Reviewed on 17 June 2026

Great value for the features

We use it daily for all the accounting within the company, including payroll. The cost is economical for the amount we use it for.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

The mobile app lets me handle any invoicing need no matter where I am, and the value per pound is the best of any software we use.

Cons

Reports could offer a little more customisation without needing to export to a spreadsheet.

Was this helpful? · 6
E

Elandri L.

Director, Cape & Associates

Alternative Medicine1 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 16 June 2026

Love the accessibility

It is quick to add every record to just one app, and you can access records from years ago by date. It helped me a lot during tax season.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
4.0
Pros

The direct bank and credit card feeds drastically reduce manual entry. Once rules are set, categorisation becomes semi automated and reconciliations move from a tedious task to something you maintain continuously.

Cons

Some of the more advanced features take a little time to discover.

Was this helpful? · 22
K

Kabelo B.Verified reviewer

Bookkeeping Firm Owner

LinkedIn verified
Marketing and Advertising11-50 employeesIrelandUsed: 6-12 months
4.0
Reviewed on 15 June 2026

Good platform for small businesses

QuickBooks Online has consistently delivered positive results for my business, and the invoicing system is user friendly for my clients.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Cloud access from any device is the main reason we went with it, and reports are easy to run and export.

Cons

It can feel a bit cluttered once you get deeper into reporting and reconciliation.

Was this helpful? · 21