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HubSpot CRM

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The customer platform with a genuinely free CRM

Verified reviews for HubSpot CRM

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4.3

91 reviews

  • 5
    48
  • 4
    30
  • 3
    9
  • 2
    2
  • 1
    2
Positive 86%Neutral 10%Negative 4%
Write a Review
J

James F.Verified reviewer

Sales Director, Carrick & Co

LinkedIn verified
Insurance201-500 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 23 June 2026

Powerful once you commit

There is a huge UK partner and template ecosystem, so there is always help and a head start.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 43
N

Nathan BlackwoodVerified reviewer

Sales Director

LinkedIn verified
Insurance51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 19 June 2026

Sales and marketing in one place

It grew with us from a two person startup to a proper sales team without us ever switching tools.

Ease of use
5.0
Customer service
4.0
Value for money
5.0
Functionality
5.0
Pros

Huge ecosystem of partners, templates and integrations.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 33
L

Lucy Foster

Head of Growth

Construction501-1000 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 14 June 2026

Brilliant all in one

Everything from first touch to closed deal sits in one system now, which our old stack never managed.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

It scales from tiny to large without a migration.

Cons

Nothing that made us regret it.

Was this helpful? · 46
H

Helen Carter

Founder, Prospect Solutions

Consulting2-10 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 8 June 2026

Scaled with us beautifully

It grew with us from a two person startup to a proper sales team without us ever switching tools.

Ease of use
5.0
Customer service
5.0
Functionality
5.0
Pros

The free core CRM is genuinely capable.

Cons

Costs ramp up quickly once you need the paid hubs.

Was this helpful? · 32
B

Bethan C.

Marketing Director, Oakwell Group

Construction501-1000 employeesUnited KingdomUsed: Less than 6 months
5.0
Reviewed on 3 June 2026

Transformed our reporting

We started on the free CRM and gradually added Sales Hub. Having marketing and sales in one place transformed our reporting.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Functionality
5.0
Pros

Sequences and automation are excellent.

Cons

None so far.

Was this helpful? · 17
A

Amara N.Verified reviewer

CRM Manager, Pennine Partners

LinkedIn verified
Wholesale1 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 1 June 2026

Excellent for sales and marketing

HubSpot does almost everything, but the jump from free to paid is a big one for a small budget.

Ease of use
4.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Strong UK partner network.

Cons

Best features are on higher tiers.

Was this helpful? · 19
C

Chris W.Verified reviewer

Marketing Manager, Pennine Services

LinkedIn verified
Recruitment11-50 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 1 June 2026

Great tool, big jump to paid

It does a lot, though for a small team a chunk of it went unused while the bill grew.

Ease of use
3.0
Customer service
3.0
Value for money
2.0
Functionality
3.0
Pros

Useful reporting.

Cons

Contact pricing stings.

Was this helpful? · 14
L

Laura W.

Sales Director, Hartley Associates

Information Technology and Services11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 22 May 2026

Automation that actually saves time

The free tier is a proper CRM, not a teaser. We ran on it for a year before we needed to pay a penny.

Ease of use
5.0
Value for money
5.0
Functionality
5.0
Pros

The free core CRM is genuinely capable.

Cons

Nothing that made us regret it.

Was this helpful? · 42
S

Sarah Y.Verified reviewer

Head of Growth, Brindley Digital

LinkedIn verified
Agency2-10 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 20 May 2026

Transformed our reporting

There is a huge UK partner and template ecosystem, so there is always help and a head start.

Ease of use
5.0
Customer service
5.0
Value for money
4.0
Pros

It scales from tiny to large without a migration.

Cons

Contact tier pricing can bite as your database grows.

Was this helpful? · 45
M

Michael BeckettVerified reviewer

Head of Growth, Hollybush Consulting

LinkedIn verified
Agency51-200 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 19 May 2026

Best platform for a scaling team

The free tier is a proper CRM, not a teaser. We ran on it for a year before we needed to pay a penny.

Ease of use
5.0
Customer service
4.0
Pros

The reporting dashboards are properly useful.

Cons

Onboarding the advanced features takes time.

Was this helpful? · 43