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Microsoft Dynamics 365 Business Central

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Cloud ERP for small and mid-sized UK businesses

Verified reviews for Microsoft Dynamics 365 Business Central

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4.3

63 reviews

  • 5
    31
  • 4
    25
  • 3
    5
  • 2
    1
  • 1
    1
Positive 89%Neutral 8%Negative 3%
Write a Review
F

Freya P.

Head of Finance, Ashcroft Services

Professional Services51-200 employeesUnited KingdomUsed: 2+ years
3.0
Reviewed on 28 June 2026

Good ERP, steep learning

It does a lot, though for a mid sized firm the licensing and the learning curve were a hurdle.

Ease of use
2.0
Customer service
2.0
Value for money
3.0
Functionality
4.0
Pros

Good Microsoft integration.

Cons

Costs add up.

Was this helpful? · 29
L

Louise Turner

Operations Director, Thames Services

Retail1 employeesUnited KingdomUsed: 6-12 months
3.0
Reviewed on 23 June 2026

Capable but complex

It does a lot, though for a mid sized firm the licensing and the learning curve were a hurdle.

Ease of use
3.0
Customer service
2.0
Value for money
3.0
Pros

Strong functionality.

Cons

Steep learning curve.

Was this helpful? · 8
I

Ian P.

Project Manager, Linden Studio

Retail2-10 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 22 June 2026

Powerful, budget the rollout

Connects finance and operations well and the reporting is good. There is a learning curve to get there.

Customer service
4.0
Value for money
4.0
Functionality
4.0
Pros

Scales with the business.

Cons

Learning curve for staff.

Was this helpful? · 16
H

Holly B.

Head of Finance, Linden Ltd

Distribution501-1000 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 14 June 2026

Slots into our Microsoft estate

With a capable Microsoft partner we got it shaped to us and it has scaled with the business.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Scales from finance to full operations.

Cons

Support routes through the partner.

Was this helpful? · 38
R

Rebecca R.

Operations Director, Stonebridge Associates

Import and Export11-50 employeesUnited KingdomUsed: 2+ years
5.0
Reviewed on 13 June 2026

Slots into our Microsoft estate

Once it was configured it connected finance, sales and operations in a way our old tools never did.

Ease of use
5.0
Customer service
4.0
Value for money
4.0
Functionality
5.0
Pros

Strong UK VAT and MTD localisation.

Cons

Nothing that outweighs the benefits for us.

Was this helpful? · 37
J

Jessica Marsh

Group Financial Controller

Food and Beverage11-50 employeesUnited KingdomUsed: 1-2 years
5.0
Reviewed on 9 June 2026

Strong UK VAT localisation

The UK VAT and MTD localisation is solid and the cloud updates arrive without us managing servers.

Ease of use
5.0
Customer service
5.0
Value for money
5.0
Functionality
5.0
Pros

Scales from finance to full operations.

Cons

None so far.

Was this helpful? · 18
L

Lucy L.Verified reviewer

Finance Manager, Cotswold Services

LinkedIn verified
Professional Services51-200 employeesUnited KingdomUsed: Less than 6 months
2.0
Reviewed on 7 June 2026

Rollout was heavy

Powerful yes, but the implementation and the learning curve made it a long, costly project for us.

Ease of use
1.0
Customer service
1.0
Functionality
3.0
Pros

The Microsoft integration is a real strength.

Cons

Long, costly implementation.

Was this helpful? · 40
F

Fiona Lloyd

Systems Manager, Kingsway Services

Import and Export11-50 employeesUnited KingdomUsed: 2+ years
4.0
Reviewed on 4 June 2026

Good for a Microsoft shop

Once configured it is genuinely capable, but the per user licensing and implementation cost add up.

Ease of use
3.0
Customer service
3.0
Value for money
5.0
Functionality
5.0
Pros

Tight Microsoft 365 integration.

Cons

Per user cost mounts up.

Was this helpful? · 44
C

Charlotte C.

Project Manager, Hollybush & Co

Wholesale201-500 employeesUnited KingdomUsed: 1-2 years
4.0
Reviewed on 4 June 2026

Strong once configured

Great fit because we already run Microsoft 365. Onboarding took longer than expected.

Ease of use
3.0
Customer service
5.0
Value for money
4.0
Functionality
4.0
Pros

Tight Microsoft 365 integration.

Cons

Partner dependent.

Was this helpful? · 31
L

Liam B.Verified reviewer

Finance Manager, Ashcroft Associates

LinkedIn verified
Manufacturing51-200 employeesUnited KingdomUsed: 6-12 months
4.0
Reviewed on 19 May 2026

Powerful, budget the rollout

Great fit because we already run Microsoft 365. Onboarding took longer than expected.

Ease of use
4.0
Customer service
5.0
Functionality
5.0
Pros

Useful, regular updates.

Cons

Partner dependent.

Was this helpful? · 33